Thames Water customers left with no water – here’s what’s happened and when the problem will be fixed

12-06-2019 17:06

THAMES Water customers have been left high and dry after a major fault.

Here is what we know about it the major incident.

The water aisle in a Waitrose supermarket in Twickenham

The water aisle in a Waitrose supermarket in Twickenham

Why have Thames Water customers no water?

Thames Water said the fault at its main regional pumping station at Hampton, West London, had caused problems in the west and south-west of the capital.

It said it wanted to get people’s water back on “as soon as possible”.

But it said bottled water would be made available if the problem was not fixed soon.

A sign on the toilets at Twickenham Station

A sign on the toilets at Twickenham Station

Where is affected?

Schools, businesses and local services were forced to close across Hounslow, Hampton, Twickenham, and Kingston.

Shops in these areas have been emptied of their supplies of bottled water as residents began panic buying.

Ealing Council said some residents in the borough were also without water.

Richmond Council said a number of schools had closed, as well as Teddington Pools, Orleans House Gallery and Hampton Hill Library.

All planned clinics and sessions at Teddington Memorial Hospital, including the Urgent Treatment Centre, and Teddington Health and Social Care Centre were cancelled.

A number of GP services have also closed.

Trafalgar Junior School in Twickenham, which has been left without flushing toilets and washing facilities in the kitchen, has sent children home.

Radnor House School in Twickenham also closed at 10:30 BST but exams were still taking place.

The evening fixture at Kempton Park Racecourse in Surrey has also been abandoned because of the problem.

The racecourse tweeted there was “no estimated time of the water supply being restored today”.

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When will the problem be fixed?

Thames Water have so far been unable to say when water might return.

A spokesman said the company “really sorry” for not providing the service customers expect today and are working to provide bottled water for affected people.

A spokeswoman said: “We’re pumping water into our pipe network from other areas to get supplies back to normal for as many of our customers as we can and are looking at providing bottled water for those who will be affected for longer.”

Mayor of London Sadiq Khan said it was “unacceptable that so many people are left without water for several hours with little or no information on when supplies will be restored”.

He said he expected Thames Water to compensate all those affected.


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