Kay Jewelers

24 Jun 19
San Gabriel Valley Tribune
Monica Digiovanna was placed on hold as a worker at Kay Jewelers checked on the status of her ring. Several minutes passed as the Covina resident waited in suspense. The news wasn’t good: The worker informed Digiovanna that her ring was lost in the mail. Digiovanna paused in disbelief, then broke into tears. She had worn her wedding ring everyday for the last 11 years, she said in a phone interview. Twelve days had passed since she dropped off her wedding ring to Kay Jewelers in Plaza West Covina to be resized. She had not heard back since the store shipped her ring off on June 7, and was told the ring would be ready for pick up by the 18th. Digiovanna said she called the store on three occasions before an employee called the repair center to check on the ring’s status. It turns out, UPS never completed the shipment to the repair center because when the package got to an intermediary shipping center, it was already empty. The shipping company kept the empty box there and did not inform Kay Jewelers, the store informed her. “It’s not a package with a shirt in it. It’s my wedding ring, and it was in their hands,” Digiovanna said. “UPS should have handled the situation better about what is getting lost. If a package is empty when it arrives, they should contact the sender.” Kim Krebs, a UPS public relations manager, said in a statement: “Customer satisfaction is our top priority. We understand the ring’s high sentimental value. UPS is actively investigating the missing package contents claim.” Kay Jewelers offered to replace the ring and upgrade the solitaire, said David Bouffard, a company spokesperson for Kay Jewelers. “We explained how sorry we are for this situation, and that when we make a mistake, we own it,” Bouffard said. “We are working with the customer to replace her jewelry as quickly as possible.” The new ring, however, does not replace the 11 years of memories and attachments Digiovanna felt with her original ring. She received her original ring on Christmas day 11 years ago in a wrapped sunglasses case, she said. Her now-husband passed the present to her, sitting in a crowded room full of family members. By the time she unwrapped the case and looked up, he got down on one knee and proposed. Since then, Digiovanna has worn the ring everywhere, taking it off only in a few instances. [related_articles location=”left” show_article_date=”false” article_type=”automatic-primary-tag”] She said she was hesitant to bring the ring to the store. Sending the ring to be resized was the longest she had gone without the ring. Digiovanna has not received the new ring yet but has been in contact with Kay’s Jeweler for a replacement.
24 Jun 19
Frequent Miler

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22 Jun 19
High Velocity Sport

Baker Mayfield makes good on ROY bet with Saquon Barkley http://bit.ly/2FrJPqV Baker Mayfield makes good on ROY bet with Saquon Barkley Posted by Mike Florio on June 22, 2019, 11:13 AM EDT @saquon Baker Mayfield isn’t a welsher. The Browns quarterback made […]

22 Jun 19
ProFootballTalk

Baker Mayfield isn’t a welsher. The Browns quarterback made good on his friendly (but expensive) wager with Giants running back Saquon Barkley regarding the 2018 offensive rookie of the year prize. Barkley won the award, so Mayfield commissioned a gold-and-diamond chain that says “QUADS.” That’s a reference to Barkley’s enormous upper legs, and a truncated […]

21 Jun 19
Diamond District Block

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21 Jun 19
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21 Jun 19
Kay Jewelry Store

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21 Jun 19
Kay Jewelers Engagement Rings

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19 Jun 19
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19 Jun 19
Social News XYZ

Pune, June 19 (IANS) Hindi and Marathi actor-director Milind Ganesh Dastane and his wife Sayali have been arrested for allegedly cheating a Pune jeweller of Rs 25.6 lakh, police said here on Wednesday. The arrest was made on Tuesday evening following a complaint lodged by P.N. Gadgil Jewelers in Chaturshrungi police station last week, a […]

19 Jun 19
Bollywood Pub

Pune, June 19 (IANS) Hindi and Marathi actor-director Milind Ganesh Dastane and his wife Sayali have been arrested for allegedly cheating a Pune jeweller of Rs 25.6 lakh, police said here on Wednesday.

18 Jun 19
Kay Jewelers Engagement Rings

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18 Jun 19
Kay Jewelry Store

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